Terms of Service

DIAL 15 is a platform that connects you with independent, verified massage and wellness professionals who deliver therapy sessions at your address in Gurugram and nearby areas. The professional brings the equipment needed for the session.

Sessions are wellness and relaxation services. They are not medical treatment and are not a substitute for advice from a doctor. If you are pregnant, recovering from surgery or injury, or have a medical condition, consult your doctor before booking and tell the professional before the session begins.

• You must be eighteen or older to hold an account. A session for a person under eighteen must be booked by a parent or guardian, who must be present.
• Your mobile number is your identity on DIAL 15. Keep it, and any one-time passcode sent to it, to yourself. You are responsible for bookings made from your account.
• Give accurate details. A wrong address or an unreachable contact number can mean a missed session that is treated as a late cancellation.

• Sessions start on the hour between 9 AM and 7 PM, India Standard Time. The last session of the day starts at 7 PM.
• A session needs at least 2 hours’ notice so a professional can accept it and travel to you. Slots inside that window are not offered.
• Bookings open up to sixty days ahead.
• The price shown at the time of booking, including any add-ons and any offer code applied, is the price you pay. Prices include applicable taxes unless stated otherwise.
• After you confirm, the booking is offered to available professionals near you; if you asked for a previous professional, they are offered it first. You will see who has accepted and can follow their arrival on the map.
• We may decline or cancel a booking we cannot serve, for example an address outside our service area. In that case you are refunded in full.

Payment is taken at the time of booking through Razorpay, by card, UPI, net banking or wallet. Your booking is confirmed once the payment is captured. A booking that remains unpaid may be released.

Offer codes are subject to their stated terms. Unless a code says otherwise, one offer code may be used once per account, and a first-booking code applies only to your first booking.

You can cancel a booking from My Bookings on dial15.com.

• More than 2 hours before the start time: full refund.
• Within 2 hours of the start time: 50% refund. By then a professional has usually accepted the session and set out for your address; the remainder covers their time and travel.
• Once the session has started: no refund.
• If we or the professional cancel, or the professional does not arrive, you are refunded in full, whatever the notice.

Refunds go back to the payment method you used. Razorpay usually credits them within five to seven working days; your bank may take longer to show it.

If you cannot be reached at the contact number, or nobody is at the address at the booked time, the session is treated as cancelled within 2 hours.

Our professionals are trained, identity-verified and expected to behave with complete professionalism. The same is expected of you and anyone present.

• Provide a clean, private space with room for a massage table, and a person to open the door at the booked time.
• The professional may stop a session, without refund, if they feel unsafe, if anyone present is intoxicated or abusive, or if they are asked for anything outside the booked service.
• Any request of a sexual nature is a criminal matter. The session ends immediately, the account is closed permanently, and we cooperate fully with the police.
• Tell the professional at the start about injuries, allergies, pregnancy or medical conditions, and speak up during the session if anything is uncomfortable.

Professionals on DIAL 15 are independent service providers, not our employees. We verify their identity and qualifications before they can accept bookings, collect your rating after every session, and remove professionals who fall below our standards. Professionals must not solicit bookings outside the platform; if one does, please tell us.

We take care in selecting professionals and in running the platform, but the session itself is delivered by an independent professional in your home. To the extent the law allows, our liability to you for any claim arising from a booking is limited to the amount you paid for that booking. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

Report any problem with a session to us within forty-eight hours so we can look into it while the facts are fresh.

• Do not attempt to access other people’s data, interfere with the service, or use automated tools to make bookings or probe offer codes.
• Content on dial15.com, including the DIAL 15 name and badge, is ours or licensed to us and may not be copied for commercial use.
• We may suspend or close an account that breaks these terms. Paid bookings on a closed account are refunded under the cancellation policy above.

These terms are governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction, without prejudice to your right to approach the consumer forum where you live. Before going to court, please raise the matter with us through the contact details below; most issues are resolved within a few days.

We may update these terms; the date at the top shows the current version. Changes apply to bookings made after the change. If a change is significant we will tell you by SMS or email.

DIAL 15, Gurugram, Haryana, India. Email contact@dial15.com, phone +91 93193 96755 / +91 93195 06310, or use the support form.